We know that sometimes things don't always go to plan, but whatever happens, we will ensure that we do our very best to help resolve your concerns.
We hope you'll never need to make a complaint. But if you do, please use the following e-mail address to contact us: customercare@warnerleisurehotels.co.uk
If you have already travelled on your break, we will address all of your concerns and use your feedback to help us improve for the future. Please provide us with as much information as possible, including your holiday reference number and your full postal address. We will then aim to respond within 28 working days.