This information only applies to guests that did not cancel their break before 19 March 2020.
There is no need to contact us today. The full value of your break has been automatically moved into the hold account and you have 2 options:
- When you rebook, you will receive a £100 voucher to spend at the hotel if you choose a break of three-nights or more (£50 for a two-night break or £25 for a one-night break). This voucher is per room and is based on two people sharing.
- Alternatively, you can have a full refund of your break.
We are working hard to reschedule your entertainment to later in the year and we will be in touch with a new rescheduled break, which you can choose to book if you wish.
We will contact you as soon as we can to ask which option you prefer. This may take us a number of weeks due to the volume of guests impacted by this situation. There is no need to contact us today.
- There is no need to contact us today. We will contact you to discuss your booking.
- The full value of your break has been automatically moved into the hold account.
- You can use your hold account money to rebook another break at any time in the next 12 months, choosing either:
- A replacement holiday of a standard comparable to that booked and of the same value paid;
- A replacement holiday of lesser value together with a payment of the difference by us;
- A replacement holiday of higher value with a payment of the difference by yourself.
- Any guest who rebooks for another break will receive a £100 voucher, 1 per room, added to your next break.
- If you choose a refund, payments made by debit or credit cards will be repaid to the same card.
- This may take up to 28 days to process. Where Warner holiday vouchers have been used these may be transferred to another holiday, but no refund of the value of the vouchers will be given.
- You will not receive a £100 voucher if you choose a refund.
- If you have booked with a 3rd party, coach operator, travel agent or online booking agency, please contact them directly as they hold your booking details.