From 20th April 2022 we have made several changes to our Warner Holiday Protection.
The price to take out our Holiday Protection plan is £15 per person per break.
The Warner Holiday Protection can only be purchased at time of booking or within 7 days of booking your holiday and cannot subsequently be added and cannot be purchased within 7 days of your arrival date.
For bookings of 1-19 guests, Warner Holiday Protection must be purchased for every person on your booking. For groups of 20+ guests, Warner Holiday protection can be added on a room-by-room basis and will only be applicable to individuals who have purchased this cover.
The Warner Holiday Protection offers you cover if plans ever need to be cancelled because of illness (including covid), redundancy, jury service and adverse weather.
The Warner Holiday Protection will cover if you are ill with Covid-19, however we will need to provide a doctor’s letter/certificate (Lateral flow or PCR tests are not accepted)
As a reminder, Warner Holiday Protection offers:
If you need to cancel more than 12 weeks prior to your holiday start date:
You will be able to transfer your holiday to an alternative date, request that the money be credited to your account for use when booking another break or get a refund, less a £35 per person cancellation fee (at Christmas and New Year – £70 per person).
If you need to cancel between 1 and 12 weeks prior to your holiday start:
You will be able to transfer to a different holiday start date subject to a cancellation fee of £35 per person (at Christmas and New Year – £70 per person) provided that you give written notice of cancellation between twelve weeks and eight days prior to your holiday start date.
If you need to within 7 days prior to your holiday start date if you have Warner Holiday Protection:
You will be able to transfer to a different holiday start date subject to a cancellation fee of £50 per person (at Christmas and New Year – £100 per person).
Cancellation for any other reason:
If you need to cancel your holiday for any reason other than sickness, jury service, redundancy or adverse weather, a further benefit of Warner Holiday Protection is that it covers you and/or your party for a longer period as shown below:
| Number of weeks in advance of holiday start date |
You have the Warner Holiday Protection Plan |
You don’t have the Warner Holiday Protection Plan |
| If you need to cancel more than 12 weeks prior to your holiday start date |
Loss of Deposit |
Loss of Deposit |
| If you need to cancel between 8-12 weeks prior to your holiday start date |
Loss of Deposit |
Full Loss |
| If you need to cancel within 8 weeks prior to your holiday start date |
Full Loss |
Full Loss |
Refunds:
Any refunds given in respect to payments made by debit or credit cards will be repaid to the same card. Where Warner holiday vouchers have been used these may be transferred to another holiday, but no refund of the value of the vouchers will be given.
Please remember holidays not covered by Warner Holiday Protection will not be refunded or transferred.
Please click here for our Full Term's and Conditions
For any breaks purchased before 20th April 2022, your Terms & Conditions remain as they were and here is a reminder of these terms:
This Coronavirus Guarantee allows you to transfer or cancel your break within the period of 28 days and 3 days prior to arrival if the UK government imposes travel restrictions or lockdown either where you live or where the hotel you have booked is located. Please note that the Guarantee will be reactivated for you if the UK government’s advice changes significantly in the 3 days prior to arrival.
This Coronavirus Guarantee allows you to transfer or cancel your break if, pursuant to government guidance, you are required to self-isolate within the period of 28 days up to your break start date for any of the following reasons:
- you have tested positive (lateral flow or PCR) for COVID-19;
- someone you live with has tested positive (lateral flow or PCR) for COVID-19; or
- you have been notified by Test and Trace that you have been in contact with someone who has tested positive for COVID-19.
- Please note that evidence of such positive result or notification may be required.
- As and when the government guidance changes then our Coronavirus Guarantee guidelines will change to reflect this.
The Coronavirus Guarantee is available for 2022 breaks only.
Warner Leisure Hotels reserves the right to change or withdraw any offers without prior notice.
All other booking terms and conditions remain unchanged. If you choose to amend your break to different dates, should your new break be cheaper than your existing booking, we will use the difference as part payment for a future break, should your new break be more expensive you will need to pay the difference at time of booking. If you choose to cancel your break, you can only do this by calling us. Warner Holiday Protection is a separate offer and remains available at the same time as this Guarantee. The Coronavirus Guarantee is not applicable to any bookings made via a 3rd party including coach operators and online booking agency. Please contact them directly to discuss your booking.