Warner Hotels aims to continuously improve our guest experience. We know that sometimes things don't always go to plan, but whatever happens, we will ensure that we do our very best to help resolve your concerns.
If you are currently on your holiday, your first point of contact should be the hotel’s reception. Our aim is to promptly resolve any possible issues you might have, prior to your check-out, so to ensure a perfect experience at our hotels.
If you have recently returned from a stay at one of our Warner Hotels, you have a future booking with, or a general complaint, we have a specific complaints procedure and a dedicated team here to help you. Please fill in the feedback link below, providing us with as much information as possible. Your feedback will go directly to our Guest Experience team who will investigate your concerns thoroughly. They will respond to you by 28 days of sending an acknowledgement e-mail to let you know your complaint has been received.