Warner Leisure Hotels aims to continuously improve our guest experience. We know that sometimes things don't always go to plan, but whatever happens, we will ensure that we do our very best to help resolve your concerns.
If you have recently returned from a stay at one of our Warner Leisure Hotels, we have a specific complaints procedure and a dedicated team here to help you. Please fill in the feedback link, providing us with as much information as possible. Your feedback will go directly to our Guest Experience team who will investigate your concerns thoroughly. They will respond to you by 28 days of sending an acknowledgement e-mail to let you know your complaint has been received.
If you have not yet been on your break, we recommend calling us on 03301 009774 to speak to a member of our team, who can either resolve any queries you may have or pass on any feedback to the correct department.
Should you worry about any aspect of the break you are on, your first point of contact should be the hotel’s reception. Our aim is to promptly resolve any possible issues you might have, prior to your check-out, so to ensure a perfect experience at our hotels.