We’re sorry if we’ve had to cancel any element of your break due to the current restrictions. The health and safety of our guests and teams is of paramount importance so the removal of certain packages or experiences has been essential (VIP packages, excursions, early check-in and late check-out). We’ll automatically refund the cost of any packages or extras – there’s no need to call us. We’ll keep this under review on a month-by-month basis. For guests who have paid in full, refunds will go back to your payment card. For guests who have only paid a deposit, we’ll remove the extras from your booking and reduce your outstanding balance.
