Canceling due to illness, redundancy or jury service:
If you have Warner Holiday Protection, you will need to write to us or call us to notify us that you and/or a member of your party wish to cancel your booking due to illness, redundancy or jury service. You will need to provide us with documentary evidence in respect of your/their sickness, redundancy and jury service (including a doctor’s certificate / letter or a notification from court or employer). On receipt of such written notification and documentary evidence, we will cancel your booking and any payments you've made for your booking will be transferred to a date of your choice within 12 months of the cancellation start date. All cancelled bookings are subject to the following:
Canceling more than 10 weeks prior to your holiday start date if you have Warner Holiday Protection:
At your option, you will be able to transfer your holiday to an alternative date or get a refund, less a £35 per person cancellation fee (at Christmas and New Year – £80 per person).
Canceling less than 10 weeks prior to your holiday start date if you have Warner Holiday Protection:
You will be able to transfer to a different holiday start date subject to a cancellation fee of £35 per person (at Christmas and New Year – £80 per person) provided that you give written notice of cancellation between ten weeks and eight days prior to your holiday start date. If we receive your notice less than seven days before your holiday start date, the cancellation fee will be £80 per person (at Christmas and New Year – £125 per person).
Canceling due to adverse weather conditions:
If you have Warner Holiday Protection covering adverse weather conditions, then in circumstances where we agree that you are prevented from travelling to the site on your holiday start date due to adverse weather conditions, any payments you've made for your booking may be transferred to an alternative holiday start date within the next six months following your original holiday start date. Any such substitute holiday start date must be booked with us within four weeks of the original holiday start date.
Definition of adverse weather:
If you have Warner Holiday Protection covering adverse weather conditions, then in circumstances where we agree that you are prevented from travelling to the site on your holiday start date due to adverse weather conditions, any payments you've made for your booking may be transferred to an alternative holiday start date within the next six months following your original holiday start date. Any such substitute holiday start date must be booked with us within four weeks of the original holiday start date.
- www.bbc.co.uk
- www.rac.co.uk
- www.theaa.com
- Relevant police area website
- www.highways.gov.uk (government highways agency)
The adverse weather condition cover is only applicable on day of travel and is subject to a cancellation fee of £80 per person (at Christmas and New Year – £125 per person).
Please remember: No bookings can be transferred or cancelled without approval from Warner. So, as soon as you know you need to cancel, please give us a call on 0330 100 3354† (open Monday-Friday, 9am-5pm).
Cancellation for any other reason and cancellation charges
The Warner Holiday Protection also covers you and/or your party for cancellations due to any reasons other than sickness, jury service, redundancy and adverse weather. In this case, any refund will be subject to the sliding scale below:
Number of days in advance of holiday start date: Cancellation charge payable
70 days or more: Deposit paid and any supplement costs
69 - 43 days: 40% of total holiday cost
42 - 29 days: 60% of total holiday cost
28 - 8 days: 90% of total holiday cost
7 days or less: 100% of total holiday cost
To make a cancellation contact our Customer Care Team on 0330 100 3354† or write to the Customer Care Team:
Warner Leisure Hotels
1 Park Lane
Hemel Hempstead
Hertfordshire
HP2 4YL
All cancellations are subject to a cancellation fee shown below.
Cancellation fees
If you wish to cancel your holiday and are covered by Warner Holiday Protection and we are in receipt of the appropriate doctor’s certificate or letter, employer’s or court notification, the following cancellation fees will apply:
All dates except Christmas and New Year
More than 7 days before departure - £35 per person
Within 7 days of departure - £80 per person
Plus loss of deposit
Christmas and New Year
More than 7 days before departure - £80 per person
Within 7 days of departure - £125 per person
Plus loss of deposit
Ferry charges are non-refundable and non-transferable where cancellation is advised on or after the holiday arrival date. For adverse weather cover the following cancellation fees will apply:
Day of arrival: £80 per person
Day of arrival for Christmas and New Year: £125 per person
Any refunds given in respect to payments made by debit or credit cards will be repaid to the same card. Where Warner holiday vouchers have been used these may be transferred to another holiday, but no refund of the value of the vouchers will be given.