Contact us
How to contact Sales, Customer Care, Payments, Groups, plus all of our hotel phone numbers and addresses.
Contact Centre
Sales
To make new bookings, please call our friendly Sales team on 0330 100 9774*
- Monday to Friday: 9am - 7pm
- Saturday: 9am - 4pm
- Sunday: Closed
*Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.
Customer Care
For existing bookings, please call our friendly Customer Care team on 0330 100 3354*
- Monday to Friday: 9am - 5pm
- Saturday to Sunday: Closed
*Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.
Payments
The easiest way to make a payment is online here, or you can call our Payments line on 0330 100 9771*
- Monday to Friday: 9am to 5pm.
- Saturday to Sunday: Closed
*Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.
Groups of 20 or more
To contact our fantastic Groups team, please call 0330 1009 772*
- Monday to Friday: 9am - 5pm
- Saturday to Sunday: Closed
*Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.
Web chat
Look for the blue speech bubble at the bottom left of the website. Here you can find answers to lots of questions or chat live with one of our team. We're available:
- Monday to Friday: 9am - 8:30pm (Closed between 6pm - 7pm)
- Saturday: 10am - 5.30pm
- Sunday: 10am to 5.30pm (Closed between 1pm and 2pm)
Please note if you reach the chat queue, please do not refresh the page as this will cause you to lose your place.
Outside of our opening times our automated Chatbot will still be online and able to help you with general enquiries, or you can check out the articles in our frequently asked questions.
Hotels
Alvaston Hall
0330 1359567
Alvaston Hall
Middlewich Road
Nantwich
Cheshire
CW5 6PD
Bembridge Coast
0330 1359568
Bembridge Coast Hotel
Bembridge
Isle of Wight
PO35 5TB
Bodelwyddan Castle
0330 1359 569
Bodelwyddan Castle Hotel
Bodelwyddan
Denbighshire
North Wales
LL18 5YA
Corton
0330 1359 570
Corton Coastal Village
The Street
Corton
Nr Lowestoft
NR32 5HR
Cricket St. Thomas
0330 1359 571
Cricket St. Thomas
Chard
Somerset
TA20 4DD
(For Sat Nav users, please use postcode TA20 4DF)
Gunton Hall
0330 1359 572
Gunton Hall Coastal Village
Gunton Avenue
Lowestoft
Suffolk
NR32 5DF
(For Sat Nav users, please enter the postcode NR32 5DA)
Heythrop Park
0333 015 2980
Heythrop Park Hotel
Enstone
Chipping Norton
Oxfordshire
OX7 5UE
Holme Lacy House
0330 1359 573
Holme Lacy House
Bridge Road
Holme Lacy
Hereford
HR2 6LP
(Our postcode HR2 6LP will take some users to the end of the lane by the college as this shares the same postcode with us)
Lakeside Coastal Village
0330 1359 574
Lakeside Coastal Village
Fishery Lane
Hayling Island
Hampshire
PO11 9NR
Littlecote House
0330 1359 575
Littlecote House Hotel
Hungerford
Wiltshire
RG17 0SU
Nidd Hall
0330 1359 576
Nidd Hall Hotel
Harrogate
North Yorkshire
HG3 3BN
(For Sat Nav users use the postcode HG3 3BH)
Norton Grange
0330 1359 577
Norton Grange Coastal Village
Yarmouth
Isle of Wight
PO41 0SD
Sinah Warren
0330 1359 578
Sinah Warren Hotel
Ferry Road
Hayling Island
Hampshire
PO11 0BZ
Studley Castle
0330 1359 579
Studley Castle
Hardwick Lane
Studley
Nr Stratford-upon-Avon
B80 7AJ
The Runnymede on Thames
0330 1359 567
The Runnymede on Thames Hotel and Spa
Windsor Road
Egham
Surrey
TW20 0AG
Thoresby Hall
0330 1359 580
Thoresby Hall Hotel
Thoresby Park
Nr. Ollerton
Nottinghamshire
NG22 9WH
(Some Sat Navs won't recognise our postcode, try inputting the local town Perlethorpe, then follow the signposts to us!)
Still not found your answer? Try chatting with our team live by clicking the speech bubble in the lower right of your screen. Or, call our Customer Care team on 0330 100 3354 from Monday to Friday 9am - 5pm.