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Guest Announcements

  • Spacious hotels with the social distancing you need
  • Can I have a refund on my Warner Holiday Credit?
  • The show can and will go on
  • Why you need to book dining times
  • Will the hotels close for the night at 10pm?  Do I need to be in my room by 10pm?
  • Are day visitors and leisure members affected by closures?
  • Peace of mind
  • How to cancel your break affected by Coronavirus closures
  • My break has been postponed, will I receive a refund for my ferry crossing to the Isle of Wight?
  • Exemplary standards of cleanliness
  • Service with a can-do attitude
  • What to do if your break changes
  • If everyone is asked to arrive at 3pm will there be queues at reception? Where do we actually check-in?
  • I really enjoy choosing my own food from the buffet, and coming back for seconds. Will plated service stop me from doing this?
  • What are the times of the ‘early’ and ‘later’ shows?
  • Can I stay for both shows?
  • How will you ensure leisure activities are delivered safely?
  • Will the hotel shops be open?
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